Privacy Policy

Last Updated 04/11/2021

Privacy Policy Overview

Trig (“Trig,” “us,” or “we”) knows that you care how information about you is used and shared and respects the privacy of the visitors to the website (this “Site”). We have created this Privacy Policy (“Privacy Policy” or “Policy”) to demonstrate our commitment to privacy and security and supplement our Terms of Use. This Privacy Policy is an agreement between Trig and you, as the user of this Site (“you”). It explains what information of yours will be collected by us when you use this Site, how the information will be used, how you can control the collection, correction and/or deletion of information, when this Policy is effective, how you can review or change the personal information you provide to us, how we may change this Policy, and the steps we take to ensure that your personal information is protected. We request that you read this Privacy Policy carefully.

In this Policy, “personal information” means any information by which you can be identified or contacted, such as your name (first and last), mailing address, email address, telephone number, billing information, etc.

All activities which you engage in on this Site are voluntary. You are not required to provide any personal information to us unless you choose to access features or services on the Site which require the information. If you do not agree with the terms of this Policy or other Terms of Use posted on this Site, then you should immediately exit this Site, discontinue using the Site, and do not provide us with any personal information. By your use of this Site, you signify your agreement to the terms of this Privacy Policy as well as to our Terms of Use. The Terms of Use of this Site are expressly incorporated herein by reference and made a part of this Policy. This Privacy Policy applies only to information collected through this Site and does not apply to any information we may collect from you at any place other than this Site.

Information We Collect

User-Provided Information: You provide us information about yourself, such as your name and email address, when you register with and log-in to the Site. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. In addition, you may choose to add information that may contain any data you choose to organize within Trig. You can modify and delete this information any time after you have signed in using your personal password.

You may also be required to provide personal information to access or use certain parts of our Site, or features of the Site or services, including without limitation, when you subscribe to the newsletter, fill out a form, participate in any of our programs such as contests, sweepstakes, surveys, contact us with a comment, question or complaint, write a review, etc. If you do not provide the requested personal information, you may not be able to access or use the features of the Site or service where such information is requested.

Depending upon the nature of the transaction, the personal information collected may include your name, address, telephone number, email address, age, gender, credit card information, debit card information.

We may also collect personal information about you from other third parties, such as demographic firms, to make our future services and marketing efforts more efficient and personalized for you. We may combine all information we collect and may disclose this information within our corporate family of companies or our service providers.

Cookies Information: When you visit the Site, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Site. A cookie does not collect personal information about you. We use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site or services may not function properly if the ability to accept cookies is disabled.

Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you register with or view our Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) addresses or other device identifiers, browser information, Internet Service Provider (“ISP”), operating system, location, date/time stamp, clickstream data, referring/exit pages and URLs, domain names, landing pages, pages viewed, and other such information.

Clear Gifs Information: When you use the Site or services, we may employ clear gifs (a.k.a. Web Beacons) which are used to track the online usage patterns of our users anonymously. No personal information from your account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make this Site better for our users.

How We Use Your Information

We use the personal information you provide and any general information we receive from you to (a) operate, maintain, and provide to you the best possible features, functionality of the Site and experience; (b) analyze visits to the Site and learn about the interests of our visitors in aggregate and also on a personal level to better understand your interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in; (c) process registration or membership requests when you register for our programs or services, or otherwise administer your participation in our programs or services; (d) respond to your comments, questions or complaints and determine your satisfaction with our programs and services; (e) administer a promotion, contest, sweepstakes, survey or other Site feature; and (f) if you ask us to, send you marketing communications and other information and materials you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.

By providing Trig your email address, you consent to our using the email address to send you Site and service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages including, but not limited to, product newsletters, payment information, credit card update notifications, account status, legal updates, changes to features of the Site or services, special offers, or other account information. If you do not want to receive such email messages, you may opt out by clicking the unsubscribe link in the email. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers. You may not opt out of service-related emails.

Trig may use certain information about you without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Site is used, diagnosing service or technical problems, maintaining security, and personalizing advertisements and promotions.

Trig reserves the right, but has no obligation, to monitor the User Content you post on the Site. Trig has the right to remove any such information or material for any reason or no reason including, without limitation, if in its sole opinion, such information or material violates, or may violate, any applicable law or our Terms of Use, or to protect or defend Trig’s rights or property or those of any third party. Trig also reserves the right to remove information upon the request of any third party.

We use cookies, clear gifs, and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide custom, personalized content and information; (c) monitor the effectiveness of our Site and services; (d) monitor aggregate metrics such as total number of visitors and traffic; (e) diagnose or fix technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; and (f) help you efficiently access your information after you sign in.

How We Secure Your Information

All data is encrypted via SSL/TLS when transmitted from our servers to your browser and from your browser to our servers. The database backups are also encrypted. Most of your data is not encrypted while it rests in our database. But we go through great lengths to secure your data at rest.

How We Share Your Information

Personally Identifiable Information:Trig will not rent or sell your personal information to others. We disclose potentially personally-identifying and personally-identifying information to those of our employees, contractors (including website operators), affiliated organizations, service providers and other third parties that provide support services to us or help us market our products and services, administer our programs and operations, fulfill your requests, administer surveys, contests, and sweepstakes, provide you with membership information, or process any other information on our behalf to provide services available at our Site. Any persons or entities that perform services on our behalf are contractually restricted from using your personal information in any manner other than in helping us provide you with service available from our Site. We may store personal information in locations outside the direct control of Trig (for instance, on servers or databases co-located with hosting providers). As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.

Except as otherwise described in this Privacy Policy, Trig will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of Use, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Site; and (c) to exercise or protect the rights, property, or personal safety of Trig, our users or others.

We fully cooperate with law enforcement agencies in identifying those who use our Site or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion. Release of your personal information for security purposes, as described in this agreement to any person or entity under any circumstances shall be based on a determination made solely by us, exercising our own discretion, permission for which is expressly granted by you to us in accordance with this Policy.

How We Protect Your Information

Trig uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Trig or the Site and you do so at your own risk. Once we receive your transmission of information, Trig makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. At all times, you are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Trig. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.

When you delete data in your product accounts

Anything that you remove from your account is removed immediately. When you delete your account we immediately queue your account for deletion. Your account is fully removed asynchronously usually within seconds or minutes from the time you request deletion. Retrieving data for a single account from a backup is cost-prohibitive and unduly burdensome, so we will not be able to retrieve your account or deleted items from your account if you choose to delete it.

Location of Site and Data

Trig is operated in the United States. Any information you provide to Trig will be transferred to the United States. By using the Site you consent to this transfer.

Your Choices About Your Information

You may access or change your information and preferences at any time once you have signed in with your personal password. For example, you can control what sort of email notifications you will receive from the Site. You may, of course, decline to submit personal information through Trig, in which case Trig may not be able to provide certain services to you.

Children's Privacy

Protecting the privacy of young children is especially important. For that reason, Trig does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on this Site. In the event we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us. We encourage parents and guardians of children under 18 to regularly check and monitor their children’s use of email and other activities online.

Social Media Interactions

Trig invites you to socialize and share your experiences with Trig using Social Media tools such as Facebook, Twitter, Pinterest, LinkedIn and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies.

Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Site page, as determined by Trig in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we change our privacy policies and procedures, we will post those changes on our Site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes, modifications, additions, or deletions to this Privacy Policy will be effective immediately on their posting to this Site. You should check this Policy periodically as its terms may change from time to time. Your continued use of the Site after we post any such modifications will constitute your acknowledgment of the modified policy and your agreement to abide and be bound by the modified policy. We will revise the “Last Updated” date found at the beginning of this Privacy Policy when we post changes to it.

Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, your dealings with this Site, or wish to update us with your preferences, you may contact us by email at [email protected]